Are any of the three reasons below holding you back from getting those 5 star reviews your company deserves?
Reason # 1: Lack of Time
Let's face it, all IT business owners lack sufficient time to invest in all the recommended forms of marketing. Yet, look at the effort and time spent using software to automate your business, such as ticketing and other software tools. Once setup, the investment in time & money usually pays off in dividends.
Similarly, getting online reviews can and should be automated. Manually soliciting them is not as effective, and often leads to discouragement due to lack of results.
Reason # 2: No System in Place
You have many systems in place currently to run your business. Without them, your customers and business will suffer greatly.
What is your current system for responding to both positive and negative reviews online?
Reason # 3: Hesitant to Ask Every Customer
Ever had a hunch that you didn't perform 100% for a certain customer and you feel hesitant to ask them for feedback?
Asking for feedback no matter what the outcome, is essential information for knowing your business strengths and ways for you to improve. The best way to learn is to ask every customer.
Investing in Online Reputation Management Software
A good software solution will help you save time (and money) by implementing an automated system for obtaining more positive reviews. A system will help you respond to negative reviews. A dashboard will help you manage and report on all your reviews. And with the popularity of consumer reviews, you will see better local search rankings in Google and an increase in business, which will more than pay for the monthly cost of any software you choose.